Shipping policy

Shipping Policy

At Khleopatra, we are committed to providing excellent service to our customers with the utmost transparency and efficiency.

1. Free Standard Shipping

We are pleased to cover all shipping costs, offering Free Delivery to all our customers worldwide. There are no hidden charges at checkout for our standard service.

2. Delivery Times

  • Processing time: All orders are processed within 48 hours. You will receive your tracking number by email once the order has been dispatched.
  • Estimated delivery: Our standard delivery time is 7 to 12 working days.
  • Transparency note: This range represents our maximum estimated timeframe during periods of high order volume. In most cases, deliveries arrive significantly sooner. We communicate this maximum period to ensure a stress-free shopping experience with no surprises.

3. Premium Handling and Priority (Optional)

We offer a Priority Shipping and Premium Handling service, available for selection at checkout for an additional fee.

  • Priority processing: Your order is moved to the front of our preparation queue for immediate dispatch.
  • Enhanced support: This service provides dedicated assistance in the event of delivery issues, such as carrier errors, suspected theft or damage in transit.
  • Address correction guarantee: If you realise you have made a minor error in your shipping address, this service covers the logistical coordination to correct the delivery wherever possible.

4. Shipping Protection and Liability

In line with international consumer protection standards, GSHARK INTERNATIONAL COMMERCE LLC remains responsible for your order until it is physically delivered to you.

  • Tracking updates: All shipments are fully trackable. If your tracking shows "Delivered" but you have not received the parcel, contact us immediately so we can open an investigation with the carrier.
  • Multiple shipments: If you order several items, you may receive separate parcels. This allows us to get each item to you as quickly as possible without affecting the overall delivery time.

5. Possible Delays

During peak seasons (such as holidays or major sale events), slight delays may occur due to high shipping volumes. If you experience any issues or your tracking has not updated, please do not hesitate to contact our experts at: info@khleopatra.com.